zidbaj Responsible
Gaming Commitment

zidbaj strictly enforces an 18+ age requirement for all players. No person under the age of 18 may register an account, make a deposit, place a bet, or participate in any game available on the zidbaj platform. This rule applies without exception to all players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and every other location in Bangladesh from which the platform is accessed.

During the account registration process, every applicant is required to confirm that they are aged 18 or above. This declaration is followed by a mandatory KYC (Know Your Customer) identity verification step, in which players must submit a valid government-issued identification document — such as their National Identity Card, passport, or driving licence — to prove both their identity and their date of birth.

Accounts that cannot be verified as belonging to an adult aged 18 or over will be suspended pending verification. Any winnings accrued on an account subsequently found to belong to an underage player will be forfeited.

Protecting young people in your household: If you share a device or a home with minors, we strongly recommend the following precautions:

• Never save your zidbaj login credentials in a shared browser or on a device accessible to children.
• Always log out of your zidbaj account when you have finished a session.
• Consider using parental control software on shared devices to restrict access to gambling websites.
• Keep your account password confidential and do not share it with any other person, including family members.
• If you believe a minor has accessed your zidbaj account, contact [email protected] immediately so the account can be reviewed and secured.

zidbaj provides a comprehensive suite of player protection tools, all accessible directly from your account settings or by contacting our support team. These tools are designed to give you meaningful control over your gambling activity without creating unnecessary barriers to their use.

One of the most effective ways to stay in control of your gambling spend is to set a hard deposit limit before you start playing. zidbaj's deposit limit system is designed to be simple to use and genuinely protective — not just a formality.

How deposit limits work on zidbaj:

• You can set a daily, weekly, or monthly limit in Bangladeshi Taka (৳). For example, you might set a daily limit of ৳500, a weekly limit of ৳2,000, or a monthly limit of ৳6,000.
• Once a limit is set, it applies to all deposit methods — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and any other payment method linked to your account.
• If a proposed deposit would take you over your limit, the transaction will be declined and you will be notified of your remaining allowance for the period.
• Lowering a limit takes effect immediately with no waiting period — we make it easy to reduce your spending at any time.
• Increasing a limit requires a mandatory 24-hour cooling-off period. This delay is intentional and cannot be shortened. It exists to prevent impulsive decisions made in the heat of the moment — for example, after a losing streak — from immediately bypassing your own protective measures.
• You can view your current limits and remaining allowance at any time from your account settings page.

In addition to deposit limits, zidbaj also offers wagering controls that restrict the amount you can stake on individual bets or across a session. If you would like to set a wagering limit that is not currently available through your account settings, please contact our support team at [email protected] and we will configure it manually for your account.

If you believe that gambling is having a negative impact on your life or the life of someone you care about, reaching out for help is the most important step you can take. You do not need to be at a crisis point to ask for support — early intervention is far more effective than waiting until problems become severe.

zidbaj's support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6). Our staff are trained in responsible gaming awareness and will handle your enquiry with full confidentiality and without judgement. You can reach us at any time via the contact details below.

Additional guidance for players in Bangladesh:

• Talk to a trusted family member, friend, or community elder about what you are experiencing. Gambling problems often worsen in isolation — sharing the burden is a meaningful first step.
• Speak with a healthcare professional or counsellor. Mental health services in Bangladesh are available through government hospitals, private clinics, and NGO-operated wellness centres in Dhaka, Chittagong, Sylhet, and other major cities.
• If financial hardship resulting from gambling is a concern, organisations such as BRAC and other community support networks in Bangladesh may be able to provide guidance on debt management and financial counselling.
• Consider involving a trusted family member in setting up your deposit limits and account controls — having external accountability can be a powerful motivator to stick to your budget.

zidbaj is committed to being part of the solution, not the problem. We take every responsible gaming request seriously and will always act in the best interests of a player's wellbeing — even if that means suspending their account entirely. No revenue generated from problem gambling is worth more than a player's health and welfare.